About Piximap
What is Piximap?
Piximap is an online print shop that allows you to create a map of any place, city, country that you would like around the world, in half a dozen different design styles. Piximap offers customized design options. do access those select the DIY style.
Where is Piximap located?
Piximap is incorporated in the land of hockey, beavers and maple syrup... More specifically in Montreal, Canada.
Where do you print your maps?
We have partnered with print shops in Canada, USA, Mexico, Australia, England, Spain, Latvia, Brasil and Japan. We built such partnerships so to print and deliver our maps worldwide with a reduced leadtime and carbon footprint.
How do you create your maps and where does the data comes from?
All our maps are proudly designed by our customers! All our maps data is pulled from Mapbox and OpenStreetMap. Our developers teamed up with this data providers to offer you the best render and adjusted level of details. We sincerely thank the good people at Mapbox and OpenStreetMap for their amazing work and for making extensive geographical data available.
What would you recommend to enjoy best experience with Piximap?
Since Piximap designs have been adjusted to produce best results with cities, regions and countries, we recommend you pick a place that is not too small and offers enough roads and paths to deliver a nice looking design.
About Our Printed Maps
What type of printing technique are we using?
Our posters are digitally printed with water-based inkjet printing technique.
What type of finish? Glossy or Matte?
Matte.
What type of paper do we print your maps on?
Our paper specifications are around :
• Thickness : 10.3 mil (0.26 mm)
• Weight : 189 g/m²
• Brightness (CIE) : 104%
• Opacity : 94%
What are the frames made of?
Frames are made of Ayous wood, an exotic timber sourced from renewable forests with lightweight properties. Its natural colours range from light yellow to creamy white.
What are the frames dimensions?
Thickness : .75″ (1.9 cm)
Width and length : according to your selection.
Are framed poster orders delivered assembled?
Yes. it's already framed and assembled with an acrylite front protector. Ready to adorn any home or office.
Shipping
Do you ship worldwide?
Yes, we do!
How long before I receive my map?
Shipping times depend on the shipping method and the shipping destination. Below are general shipping speeds, after printing time:
• USA 5-10 business days
• CANADA 10-15 business days
• EUROPE, UK 5-10 business days
• WORLDWIDE 10-20 business days
What are your shipping costs?
We offer free shipping options worldwide on most posters.
Will I receive a tracking number when my order ships?
Sure thing! You'll receive and automated email with a tracking number as soon as your order leaves our partner’s printing facility.
Are there any custom/duty fees I should be aware of?
Depending on the shipping destination, customs or duty fees may apply. Note that these fees are the responsibility of the recipient.
Returns
I purchased a custom map from your awesome map builder, but I need to return it. Can I?
As maps generated using our map builder are printed on-demand, we unfortunately can’t accept returns or offer refunds UNLESS your map arrived damaged or is incorrect. We will simply ask for a picture of the issue(s) and then reprint your order immediately.
My map arrived damaged, what do I do?
Please contact us within 14 days and we will reprint a new map right away. We'll just ask for a picture of the damaged goods and you'll be on your way to a new map in no time!
I received the wrong map, what do I do?
We apologies for the inconvenience! Please contact us within 14 days of the date of receipt and send us a picture of the map you received. We will reprint your map right away.
I received my custom map and the colours of the print aren’t exactly as shown on my computer screen. Why is that?
Unless there is an obvious issue on our part, print colours may be slightly different than colours displayed on screen. Also, all computer screens display colours differently.
I don’t like my custom map poster and I would like a refund!
Please check our Terms and Conditions and contact us at hello@piximap.com and we’ll do our best to resolve the issue.
Payments
What are your payment options?
You can pay with a VISA, MASTERCARD, AMEX or via Paypal, Google Pay and Apple Pay.
Do you offer monthly payment plans?
No.
Can I send you a check?
No.
Can I pay with a debit card?
Unfortunately.